The COVID-19 pandemic has changed all our lives in ways we could never have imagined.
During the last year, whether in lockdown or returning to work and business operations, our main emphasis has always been focused on the health and wellbeing of our staff, our clients and others we come into contact with.
Ensuring we are Covid-secure and complying with government guidance, we conducted detailed risk assessments in every aspect of our business, addressing the workplace environment and all our operations on and off site. Strict hygiene measures, PPE and social distancing are some of the many measures that have been implemented, which affect how we go about our work and how we interact with you, our client.
Now we are in a further lockdown and probably entering the most critical stage in this pandemic, we have implemented additional safety measures and want to ensure that, as far as possible, we will continue business as usual during these extremely challenging times.
We are reviewing all enquiries as usual and can be contacted on 01476 564433, or by email at Glynis.Matthews@valegardenhouses.com to start discussing your project.
Some clients prefer to work through the early design stages by phone/email/video link and our designers are experienced in working this way and helping to keep your ideas on track. However, for many projects a meeting and obtaining measurements from site is essential and our designers are conducting site visits where required, following our Covid-secure protocols. Please feel free to discuss any visits with your assigned designer.
We are still encouraging all potential and existing clients to visit us – either to help you with your decision making process, or to see your project being built in the factory. Visits are well managed and you can be assured that your safety has been considered at every stage of your time with us. We will brief you on all procedures when you book your visit.
Every member of our dedicated team from Project Technicians to Site Fitters is fully trained in distancing and hygiene procedures. Each has been issued with PPE, to use where necessary, and hygiene materials and equipment. They will have sanitised on arrival at your home and will maintain strict regimes during their time with you. As we are discouraging all non-essential contact, please do not be offended if they do not accept any offer of refreshment!
Finally, we would like to reassure both new and existing clients that we are in a very strong position to withstand this current economic shock. Our business has no borrowings and combined with significant stock levels and healthy cash reserves (demonstrated by our exceptionally high credit rating), we are confident that we are able to maintain our high standards of product, personal customer service, and honour any commitments made to our clients.
To view our summary statement of findings and Covid 19 secure certificate click here.